3pat Privacy Policy — How We Collect and Use Your Data

1 Introduction

This Privacy Policy describes how 3pat ("we", "us", "our") collects, uses, stores and protects personal data when you use the 3pat platform — including the website at 3pat.pro, the mobile app, and all associated services including sports betting, Live Casino, the Game Lobby and account management.

By registering an account or continuing to use the 3pat platform, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside the Terms and Conditions, which govern your use of the platform as a whole.

We take data protection seriously. The personal information you share with 3pat is used only for the purposes described in this document. We do not sell your data to advertisers. We do not share it with unrelated third parties for their own marketing use.

2 Data We Collect

We collect personal data in two main ways — information you provide directly, and data generated automatically by your use of the platform.

Information you provide:

• Full name and date of birth — collected at registration for identity and age verification
• Contact details — email address and phone number used for account communications
• Payment information — details of your JazzCash, Easypaisa, Raast, bank or card used for deposits and withdrawals
• Identity documents — CNIC or passport details submitted during verification, where required
• Communication records — messages sent to support, feedback submitted and any correspondence

Data generated automatically:

• Betting and gaming activity — bets placed, games played, session durations, win/loss records
• Deposit and withdrawal history — transaction amounts, methods used, processing times
• Device and access data — IP address, device type, operating system, browser type
• App usage data — pages visited, features used, time spent within the mobile app
• Cookie and tracking data — as described in the Cookies section below

3 How We Use Your Data

The data we collect is used for specific, clearly defined purposes. We do not use personal data for anything not described here without informing you first.

• Account operation — creating and managing your account, authentication, and maintaining your balance and history
• Payment processing — completing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer and cards
• Identity and age verification — confirming you are aged 18 or above and that account details are accurate, as required before processing withdrawals or when there is reason for review
• Customer support — responding to queries, resolving disputes, investigating complaints and providing account assistance
• Security and fraud prevention — detecting and preventing unauthorised account access, suspicious transactions, multi-accounting and other prohibited activities
• Responsible gaming — monitoring for signs of problematic play and ensuring player-set limits and self-exclusion tools function as intended
• Platform improvement — analysing usage patterns to fix issues, improve performance and develop new features
• Marketing communications — sending promotional offers, bonus notifications and platform updates to your registered contact channels, where you have not opted out

4 Sharing Your Data

3pat does not sell your personal data. We do not share it with third parties for their own unrelated marketing purposes. There are specific situations where data is shared with third parties as part of operating the platform:

• Payment processors — JazzCash, Easypaisa, Raast and bank/card processing partners receive the payment data necessary to complete your transactions. These processors handle data under their own security and compliance standards.
• Identity verification providers — where identity verification is required, document and identity data may be passed to a third-party verification service. This is a standard industry process for fraud prevention.
• Game software providers — your game activity data (bets, wins, session duration) may be shared with the providers of the games you play for statistical and technical purposes. This does not include contact or financial details.
• Legal requirements — we may disclose personal data if required to do so by applicable law, a court order, or to protect the safety of users or the platform.

Any third party that receives personal data from 3pat is required to handle it in accordance with applicable data protection standards and only for the purpose for which it was shared.

5 Payment Data

Payment data is handled with a higher level of protection given its financial sensitivity. When you make a deposit or withdrawal on 3pat via JazzCash, Easypaisa, Raast, Bank Transfer or card, your payment credentials are processed by the payment provider directly.

3pat does not store full card numbers or full wallet credentials on our own servers. Payment processing is handled through secure integrations with the relevant payment providers. What 3pat retains is a transaction record — the amount, method used, date and status — which is stored as part of your account history.

All payment transactions on 3pat are denominated in Pakistani Rupees (PKR). No currency conversion is applied on our end — amounts deposited and withdrawn are in PKR as stated in your account.

6 Cookies & Tracking

The 3pat website uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Cookies are small data files stored on your browser or device. The types used on 3pat are:

• Essential cookies — required for the platform to function. These handle session management, login state and security checks. They cannot be disabled without breaking the platform.
• Functional cookies — remember your preferences such as language settings and interface options between sessions.
• Analytics cookies — collect anonymised data about how users navigate the platform, which pages are visited most and where errors occur. This data is used internally to improve the platform.
• Performance cookies — monitor page load times and technical performance to identify and fix issues.

The 3pat mobile app uses similar tracking mechanisms within the app environment. Usage data collected within the app is used for the same purposes as described above.

You can manage cookie preferences via your browser settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling analytics and functional cookies will not prevent you from accessing the platform but may affect performance or personalisation features.

7 Data Retention

We retain personal data for as long as it is needed for the purposes described in this policy. The general retention periods are:

• Active accounts: All account data is retained for the duration your account is open and active.
• Closed accounts: After an account is closed, core identity and transaction records are retained for a period of time to satisfy fraud prevention and financial record-keeping requirements. The specific duration depends on the nature of the data and the reason for closure.
• Support communications: Correspondence with support is retained for a reasonable period after the conversation is resolved, in case a related issue is raised in future.
• Verification documents: Identity documents submitted for verification are retained only as long as necessary for the verification purpose and then securely deleted.

Where data is no longer required for any of the above purposes and there is no legal obligation to retain it, it is deleted or anonymised.

8 Security Measures

3pat applies technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encryption of data in transit using TLS/HTTPS across the website and app
• Encryption of sensitive data at rest in our databases
• Access controls restricting internal access to personal data to staff with a legitimate operational need
• Two-factor authentication options for user accounts to reduce the risk of unauthorised login
• Regular security reviews of platform infrastructure

In the event of a data breach that affects user data, we will take immediate action to contain it and notify affected users in accordance with applicable obligations.

9 Your Rights

As a user of the 3pat platform, you have the following rights in relation to your personal data. To exercise any of these, contact the support team via live chat or at the email address in the Contact section.

• Right to access — you can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to correction — if any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. You can update basic contact details directly in your account settings.
• Right to deletion — you may request deletion of your personal data in certain circumstances. This right may be limited where we are required to retain data for legal or fraud prevention purposes.
• Right to object to marketing — you can opt out of marketing communications at any time via your account notification settings, or by requesting this through support.
• Right to restriction — in certain circumstances, you may request that processing of your data be restricted while a query or complaint is being investigated.
• Right to data portability — you may request your account data in a structured, commonly used format where this is technically feasible.

10 Minors

The 3pat platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are of legal age, and identity verification may be used to confirm this.

If we become aware that personal data has been collected from a minor, that data will be deleted and the account closed. If you believe a minor has registered on the platform using false age information, contact support immediately.

Parents and guardians are encouraged to use device-level parental controls in addition to the platform's own age controls if there is any risk of access by a minor in their household.

11 Marketing Communications

With your consent at registration or through your notification settings, 3pat may send you communications about promotions, bonuses, new features and platform updates. These may be sent via email, SMS or push notification through the 3pat app.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in account settings
• Contacting support and requesting removal from marketing lists
• Using the unsubscribe option in any marketing email you receive

Opting out of marketing communications does not affect transactional messages — you will still receive account alerts, deposit confirmations, withdrawal updates and security notifications as these are necessary for the operation of your account.

12 Policy Updates

3pat may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised effective date shown at the top. For significant changes that materially affect how your data is used, we will notify you via your registered email address or via an in-app notification.

Continued use of the platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised version. If you disagree with any changes, you may close your account before the updated policy takes effect.

13 Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, you can contact the 3pat support team via live chat in the app or on the website — available 24/7.

Written queries can be directed to [email protected] — note this is displayed as plain text and is not a clickable link. When contacting us about a data matter, please include your registered username and a clear description of your request so the team can respond efficiently.

Responses to data access and correction requests will be provided within a reasonable timeframe from the date of receipt. Complex requests may take longer but we will acknowledge receipt promptly.