3pat FAQ — Your Questions Answered

No. Each person is permitted one account on 3pat. Duplicate accounts — even with different email addresses or phone numbers — breach the Terms and Conditions and will result in all accounts being closed. If you think you previously registered and cannot access the original account, contact support before creating a new one.

You must be at least 18 years of age on the date you register. 3pat is an adults-only platform. Age may be confirmed during the verification process. If there is any doubt about a player's age, the account may be restricted until identity is confirmed.

On the Login page, use the "Forgot password?" link. Enter your registered email address or phone number and a reset code or link will be sent to you. Follow the instructions to set a new password. If you do not receive the message within a few minutes, check your spam folder or contact support via live chat.

Identity verification is normally triggered when you make your first withdrawal request. You may be asked to provide a copy of your CNIC or passport, and in some cases a confirmation of your payment method. The process is straightforward — upload the documents via your account dashboard or send them to support. Getting verified early, before you need to withdraw, generally makes the process smoother and faster.

3pat supports JazzCash, Easypaisa, Raast instant bank transfer, standard Bank Transfer, and debit/credit cards. All deposits are processed in PKR. The available methods and current minimums are shown in the Deposit section of your account after login.

JazzCash, Easypaisa and Raast deposits are typically credited instantly or within a few minutes. Bank transfers may take longer depending on your bank's processing time — usually within the same business day. If a deposit has not appeared after a reasonable wait, contact support with your transaction reference number.

Minimum deposit amounts vary by payment method. Current minimums are displayed at the time of deposit in your account cashier. All amounts are in PKR.

Yes. You can set daily, weekly or monthly deposit limits in your account settings under Responsible Gaming. Lowering a limit takes effect immediately. Raising a limit requires a cooling period before it becomes active. Setting a limit before your first session — rather than after — is one of the most effective ways to keep gaming within a comfortable budget.

Log in to your account, go to the Cashier section and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, Raast, Bank Transfer or card — enter the amount in PKR, and confirm. Withdrawals are processed to the same method used for your most recent deposit where possible.

Processing times vary by method. JazzCash and Easypaisa are typically faster, often within a few hours after approval. Bank transfers may take one to three business days. Processing times may be longer if identity verification has not been completed. The status of your withdrawal request is visible in your transaction history.

Withdrawals may be held pending identity verification if you have not previously verified your account, or if the amount exceeds a certain threshold. This is standard practice for player protection and fraud prevention. If your withdrawal is held, you will be notified of what documents or steps are needed. Contact support via live chat if you need guidance through the process.

Bonus balance must meet the wagering requirement before it can be converted to withdrawable cash. The wagering requirement and your current progress towards meeting it are shown in the Bonuses section of your account. Once the requirement is met, the converted amount becomes part of your real-money balance and can be withdrawn through the normal process.

Cricket is the core offering — you can bet on Pakistan international matches, the Pakistan Super League, T20 tournaments and Test series. Football, Esports and a range of other international sports are also covered. The full list of available markets is in the Sports and Betting sections.

Yes. In-play betting is available on Cricket, Football and other supported sports. Live odds update in real time as the match progresses — ball by ball for Cricket, and continuously for Football. You can access live markets from the Betting section while a match is in progress.

The treatment of bets on abandoned or rain-affected Cricket matches depends on the specific market and how far the match progressed. Generally, bets on markets where a result is not possible due to abandonment are voided and the stake is returned. The full rules covering abandonment are in the Betting section of the Terms and Conditions.

Yes, accumulator bets combining multiple selections are supported. Add selections from different matches to your bet slip and choose the accumulator option before confirming. All selections must win for the accumulator to pay out. Minimum and maximum bet limits for accumulators are shown on the bet slip.

The Live Casino features real dealers streaming live from professional studio environments. Available tables include Blackjack, Roulette, Baccarat, and live game shows. Tables run 24/7. Minimum bet amounts vary by table and are displayed before you sit. Access the full range of live tables from the Live Casino section after logging in.

The Game Lobby has over a thousand titles including video slots, classic slots, table games and instant-win games from multiple leading providers. New games are added regularly. You can filter by provider, game category, or minimum bet to find what you are looking for quickly.

Yes. The 3pat platform is fully mobile-responsive and all casino games, including Live Casino tables, work on Android and iOS phones and tablets. You can also download the 3pat app for a faster, dedicated mobile experience. Visit the Download page for the app.

Yes. New players who register and make a qualifying first deposit are eligible for the 3pat welcome offer. The specific bonus amount, minimum deposit, and wagering requirement are detailed on the Promotions page. You must opt in to the bonus before making the qualifying deposit — not after.

A wagering requirement means you need to place bets totalling a specified multiple of the bonus amount before the bonus converts to withdrawable cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in bets before that bonus balance becomes withdrawable. Progress is tracked in your account's Bonuses section.

Yes. 3pat regularly runs reload bonuses, PSL odds boosts during the tournament season, free spins offers and VIP cashback. Check the Promotions page regularly — and specifically before major Cricket matches or PSL matchdays, as match-specific offers often have a short window.

Yes. You can opt out of marketing communications, including bonus offer notifications, in your account notification settings. This stops emails, SMS and push notifications about promotions. It does not affect account or transaction notifications. You can also ask support to remove you from promotional communications specifically.

Change your password immediately via Account Settings, and contact support via live chat straight away. Support can review recent account activity, freeze the account temporarily if needed, and help you secure it. Do not wait if you suspect unauthorised access — acting fast limits any potential impact.

Two-factor authentication (2FA) options are available in Account Settings. Enabling 2FA means a one-time code is required in addition to your password each time you log in. This significantly reduces the risk of unauthorised access even if your password is compromised. It is strongly recommended for all players.

No. 3pat support will never ask you for your full password in a chat, email or any other communication. If anyone contacts you claiming to be from 3pat and asks for your password, do not share it — contact support through the official live chat on 3pat.pro to report it.

The platform provides deposit limits, loss limits, session time limits, reality check reminders, a cooling-off period tool, and full self-exclusion. All tools are in Account Settings under Responsible Gaming and activate immediately when you turn them on — no approval needed. Full details on each tool are on the Responsible Gaming page.

Go to Account Settings, open the Responsible Gaming section, and select the cooling-off tool. Choose your period — 24 hours, 72 hours, one week or one month — and confirm. The lock takes effect immediately and cannot be reversed or shortened during the chosen period. Your balance is held safely and remains available when the period ends.

Self-exclusion is available in Account Settings under Responsible Gaming. You can choose a period of six months, one year or indefinite. Once activated, account access is removed immediately. Your balance is preserved. After the chosen period, contact support to request reactivation. Self-exclusion is the right tool if you feel you need serious time away from gaming.

The fact that you are asking is already a good sign. Start by reviewing the self-check section on the Responsible Gaming page — it covers common warning signs and practical steps. If you want to take a break, the cooling-off tool is in your account settings and activates immediately. For longer periods, use self-exclusion. If you want to talk to support directly, live chat is available 24/7 — no explanation required.